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Category Archives for "Soft Sell"

Feb 28

The idea that soft sell sales is all about personality is wrong

By John Aberle | heart-centered , Sales and Marketing , Soft Sell

Kittens with daisies

In sales focus first on understanding your customers, not on being adorable

I had forgotten that people may interpret soft sell sales as an effort to succeed simply on the power of one’s great personality. Jim Sniechowski in his recent blog post, Soft Sell Marketing Misconceptions – A Dime a Dozen, mentioned misconceptions about soft sell. The idea that soft sell sales is all about personality is wrong. This false image produces the erroneous idea that soft sell salespeople are limited to sales to prospects who already know they wanted to buy that product or service.

Sales success takes proactive work, not just a great personality.

I can appreciate how someone might think that soft sell means personality. In fact, from over 30 years in sales and marketing, mostly in soft sell despite extensive hard sell training, I believe this problem is common to newbies in the field. Most people want to be liked. Unfortunately, regardless of your approach, whether traditional, hard sell or the rising in popularity heart-centered, soft sell one, sales success takes proactive work.

I’m not going to tell you that having a good personality has no impact on how easily likable you are any more than I’ll tell you that an attractive woman can’t get most men’s attention just by entering a room. In both cases, though, the initial appeal may undermine their ability to be taken seriously. In my experience, true heart-centered, soft sell sales success has little or nothing to do with having a likable personality.Continue reading