If No One Cares, It’s Not a Unique Selling Proposition
By Johna11 | Sales and Marketing , Unique Selling Proposition
Have you heard marketers tell you that you need a unique selling proposition or UPS? They’re right – provided you understand what they’re really saying. Usually when we talk about unique selling propositions, the emphasis is on unique. That is, and should be, the primary point. However, at the same time, we often ignore the word selling as being vital to the USP. The really important consideration is that if no one cares, it’s not a unique selling proposition.
It either contributes to being able to make the sale or it’s just a unique proposition, which for business purposes is useless. As the saying goes, “Beauty is in the eye of the beholder” – just so with unique selling propositions. Remember here that the customers are the ones who determine value.
Wasting money on things customers don’t value
I had a client a few years ago at a small town auto dealership. He loved pin striping so he paid to have his used cars pin striped feeling that it added value. As I pointed out to him, I have never bought a car in my life because it had pin striping. I did once take pin striping as a“discount.” I’ve never since then had it done to any other car. The recommendation I made to him was to stop this practice unless the customer wants it done. This savings was worth several thousand dollars over just 12 months.
How to find what’s important as a selling proposition
So how do you tell if you really have a unique selling proposition? Ask prospects what’s important to them. Ask past customers what they recall about why they bought. Typically, it’s the things that we have an emotional reaction to which we can remember a couple months later.
If you don’t yet have customers, put yourself in their shoes. What is really important to them? Then when you talk with prospects listen to and watch their responses as you discuss what you think is the unique selling proposition. Should you get no response or it’s lukewarm, keep looking because that wasn’t a unique selling proposition.
Example of perceived value
I have several purchases I recall fondly years later, one forty years later. I can tell you what was important about them. Two of them were clothing purchases. I enjoyed these purchases because I got outstanding service combined with great product knowledge, which they used to give me tips that helped me dress better and feel more secure in my choices. Furthermore, they guided me with patient suggestions instead of pressure.
So when you are trying to identify your unique selling proposition, check with your best customers and your prospects. What was or is important to them? Bring up what you think is great to see if they feel the same way about it. If no one cares, it’s not a unique selling proposition.



